SalesOnTrack

Terms of Service

Last updated: October 22, 2026

Plain-English summary: SalesOnTrack is a tool that sends invoice reminders on your behalf. You decide who is reminded and about what, and you are responsible for your invoices being correct and genuinely owed. Business-to-business invoices only.

1. What SalesOnTrack is

SalesOnTrack (“we”, “us”) provides invoice reminder and cash flow software. It lets you (“you”, the account owner) store your unpaid invoices, send reminder emails to your customers in your name, and give your customers a page where they can pay you using your own payment details, propose a payment plan, or raise a question.

We are a communication tool acting on your instructions. We are not a party to your invoices or your contracts with your customers. We do not buy, own, or take assignment of any amounts owed to you, we do not act as your agent in any dispute, and we do not receive or hold payments for you.

2. Business-to-business only

You may only use SalesOnTrack for invoices issued by your business to other businesses. You must not use it to contact private individuals or consumers about personal, family or household purchases. You must confirm that each customer is a business before reminders are sent, and you promise that confirmation is true.

3. Your responsibilities

  • You are responsible for making sure every invoice you add is accurate, valid, and genuinely owed under your agreement with your customer.
  • You are responsible for the content of reminders, including any wording you change, and for any late fees or interest you choose to mention. Only turn on late fee notices if your agreed terms allow them.
  • You must have the right to contact the people whose email addresses you add, and you must comply with laws that apply to you and your customers.
  • When a customer disputes an invoice or says they have paid, you must look into it in good faith.
  • You must not use SalesOnTrack to threaten, harass, mislead or embarrass anyone. Our default wording and filters are designed to help, but they don't replace your own judgement or legal advice.

4. Emails sent for you

Reminders are sent on your instructions, in your name, either from your own verified domain or from our address with replies going to you. Each reminder includes a short note that it was sent with SalesOnTrack. We may pause sending if we believe an account is being misused or is harming email deliverability.

5. Plans, payments and refunds

Paid plans are billed monthly or yearly in advance through our payment provider, Dodo Payments, and renew until cancelled. You can cancel at any time; your plan continues until the end of the paid period. If you're not happy, contact us within 90 days of your first payment for a full refund of that payment. Plan limits are applied softly: when you reach a limit, new invoices are not reminded until you upgrade.

6. Availability and liability

We work hard to keep SalesOnTrack running, but we can't promise it will always be available or error-free, or that any customer will pay you. To the extent the law allows, our total liability to you is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential losses, including lost revenue.

You agree to cover any claims made against us that arise from your invoices, the content of your reminders, or your breach of these terms.

7. Ending your account

You can stop using SalesOnTrack at any time. We may suspend or close accounts that break these terms. You can ask us to delete your data.

8. Changes

We may update these terms. If changes are significant, we'll tell you by email before they take effect.

9. Contact

Questions? Email hello@salesontrack.com.

This document is a starting point and should be reviewed by a lawyer before launch.